Mission

We are Found Hope, a speciality coffee, food, and bottle shop set in the heart of Hither Green, SE London.  We opened in August 2020, on the site that was formally Good Hope Café. We have a simple mission – from coffee produced by our favourite small roasters to organic and biodynamic wine, to the best British farms have to offer.

We want our favourite things to become your favourite things.

Values

Our core value

Great produce! Selling produce we would be proud to share with our family and friends every time.

People

• We truly enjoy treating all people with respect and courtesy in every possible circumstance.
• We believe that we achieve our best work when each of us has a sense of dignity, pride and satisfaction in what we do.
• Our customer interaction starts with a warm welcome, as soon as they arrive and, on every visit.
• We build long term relationships with our customers by learning their names.
• We are most effective when we work together cooperatively, respecting each other’s contribution and importance
• We take every opportunity to listen and better understand our community of people: Staff, suppliers and customers, enabling them to contribute to our mission.
• We take total responsibility for our learning and development to help us become the best employees we can

Product

• We show how much we love what we do by working with the seasons and only offering produce that we would be proud to share with family and friends.
• We are committed to working with the best possible suppliers helping us achieve our mission of making and buying our favourite things. 
• We love making and selling produce that has been “made by us”. 

Fair Return

• We use our skills and experience to minimise product wastage and improve the bottom line
• We expect to make a fair and reasonable profit to ensure the prosperity of our company and to offer long term benefits to our community of people.
• We always think long term and do not sacrifice long term value for short term results. 

Resilience

• We regard all setbacks as purely temporary in the pursuit of our vision, constantly looking for solutions and innovative ways of achieving our goals and targets.